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First, let us say Thank You for taking the time to visit hootzeez today!

First, let us say Thank You for taking the time to visit hootzeez today!

At hootzeez we stand behind our ability to deliver a high quality hand-crafted product experience. Let us know if there is anything we can help you with by contacting hootzeez Support

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hootzeez Shipping Policy

Order Availability:

In the rare case an item is unavailable, we'll contact you to offer alternatives or a full refund.

Shipping Costs & Delivery Times:

  • You'll see all shipping costs and estimated delivery times clearly at checkout.
  • The final price includes shipping.

Processing:

  • Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).

Delivery Address Changes:

We can change the address before your order ships. Contact hootzeez Support

PO Boxes & Military Addresses:

We ship to PO Boxes and military addresses via USPS only.

Delivery Delays:

If your package is more than 1 day past the estimated delivery date, please contact us so we can investigate.

Tracking:

You'll receive tracking information to follow your shipment. We'll keep you updated if tracking isn't available.

Damaged Parcels:

  • If your package is damaged upon arrival, refuse it from the courier and contact us immediately.
  • We'll replace your order at no charge.

Duties & Taxes:

All applicable taxes and fees are included in the final price at checkout.

Cancellations:

We can cancel orders before full production. See our Refund & Cancellation Policy for details

Insurance:

Parcels are insured for loss or damage. We'll replace damaged or lost items and follow up with the courier's investigation.

Hootzeez Support:

For any questions or concerns, contact hootzeez Support.

All products are covered under hootzeez Guarantee for 180 days.

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